Frequently Asked Questions

For what types of clients are you qualified to perform services?

Laudan provides preservation, repair and inspection services to a varied list of clients including:

  • Government Sponsored Enterprises (GSEs)
  • Mortgage Servicers
  • Investors
  • Asset Management companies
  • Financial Institutions
  • Lenders
  • Property Managers

How do you qualify contractors and are there any industry standards?

Laudan has a dedicated Contractor Relations team responsible for interviewing, screening and onboarding all new contractors. All of Laudan’s contractors are required to go through stringent Aspen Grove-certified background checks in order to be qualified to work for Laudan Properties. Additionally, all of Laudan’s contractor network are required to carry $1,000,000 in liability insurance $1,000,000 Errors & Omissions insurance at all times.

How do you ensure quality of work?

Laudan has both in-house and in-field Quality Control Specialists. In-house employees review photo records on each work order to ensure compliance with client expectations and investor guidelines, while field employees complete inspections and follow behind our contractors to correct any incomplete items and provide in-market training and continuing education to the contractor network.

How do I get more information about becoming a client?

Thank you for your interest in Laudan Properties. Please click here to request more information.

Who can I contact about renting or purchasing a property currently being serviced by Laudan?

Unfortunately, Laudan does not own or market any of the properties we service. We recommend you contact the County Auditor or Assessor to obtain ownership information and more details.

Who should I contact if I have questions about a vacant property in my neighborhood that Laudan has performed services on?

Please email us at info@laudanproperties.com with the address of the property and any information regarding your concern and one of our Client Associates will take appropriate action depending on the nature of the issue.

How do I register my company on Aspen Grove, so I can start the background check process?

Register on Aspen iRecord™ - this will trigger a contractor credentialing process. You will receive an email requesting several documents which are required to be reviewed.

Once you register on Aspen iRecord™ and have passed the contractor verification process, you can order the standard background check to be conducted by the company of your choice. You can then request specific connection codes to enable you to become a part of the Laudan contractor network.

Is training provided on how to submit a contact for the standard background check and if so how do I access this?

Yes, tailored training material is provided. Before you register you can access a "how-to register" video on the registration screen at www.aspenirecord.com. After you are registered you can access the extensive Aspen iRecord™ help guides.

What information and materials do I need to get started with Laudan Properties?

Application

  • General company information
    • Application
    • W-9
    • Signed contract
    • Direct deposit form
  •     Insurance
    • Minimum $1,000,000 General Liability
    • Laudan Properties must be listed as an additional insured

Background Check

  • Completion of Aspen iRecord credentialing process
  • Background check through Aspen iRecord with satisfactory Individual Compliance (IC) results

Equipment Needed

  • Computer or laptop with high speed internet access
  • Smart phone with GPS location technology capable of running industry standard mobile applications
  • Tools and supplies necessary to perform services you are being contracted to provide

On Boarding

  • Your Contractor Relations Associate (CRA) will provide you with access to Yardstick, Laudan's proprietary Learning Management System, to orient you on all client requirements and access to new and archived contractor communications

 

What are my first 90 days like?

Laudan Properties provides a 90 day onboarding period for new contractors to help them become acclimated, to learn our clients and their procedures and to receive training and coaching to support their success.

Thirty Day Activities

  • Contractors will go through our initial training.
  • Contractors who need it will do the PPW training online and our PPW class.
  • The Recruiter, the Contractor Relations Specialist and the new contractor will have a phone call prior to orders being assigned in order to clarify the process and come to an understanding with regard to expectations.
  • The Recruiters will provide coaching and training at the request of the Contractor Relations Associates or the contractor.
  • The Recruiters will QC a sample of each new contractors work, identify strengths and weakness and coach or train as needed.
  • The Recruiters will have a weekly phone call with each contractor to discuss strengths, weaknesses and progress. They will follow up the call with a summary email overview of the conversation, outlining strengths and weaknesses.

Sixty – Ninety Day Activities

  • The contractors will complete all required modules in Yardstick and pass the associated quizzes.
  • The Recruiters will provide coaching and training at the request of the Contractor Relations Associates or the contractor.
  • The Recruiters will QC a sample of each new contractors work, identify strengths and weakness and coach or train as needed.
  • The Recruiters will have a weekly phone call with each contractor to discuss strengths, weaknesses and progress. They will follow up the call with a summary email overview of the conversation.
  • Toward the end of 90 days the Recruiter, the Contractor Relations Associate and the Contractor will have another phone call to prepare for hand-off from the Recruiter to the Contractor Relations Associate. This call will review expectations, service area, skills, etc.

When do I get paid?

Contractors are paid on the 15th and 30th of the month by direct deposit unless otherwise requested. The payment on the 15th pays for the 1st to the 15th of the prior month. They payment on the 30th pays for the 16th through the last day of the prior month.

What information and materials do I need to get started as an inspector with Laudan Properties?

Laudan Properties, a mortgage field services provider, has an immediate need for qualified property inspectors to complete exterior occupancy inspections and interior condition inspections throughout the United States.

In order to apply for this position, candidates must have following items to perform the job:

  • A working computer with high speed internet connection
  • Fuel efficient, reliable vehicle
  • Valid Driver’s License
  • Pass a standard background check
  • Current Automobile Insurance
  • Smart phone with GPS location technology capable of running industry standard mobile applications
  • GPS system
  • A W-9 as this is a subcontractor position

What does the inspector job entail?

Job Description:

  • Visual Field Inspections including exterior occupancy inspections and interior condition inspections
  • Daily QC inspections and route planning
  • Handle rush request based on client & company needs
  • Perform all types of inspections accurately and on time
  • Research bad addresses to locate the correct property location
  • Ability to upload photos and enter inspection results into company portal
  • Check email and inspections portal for new orders, returned inspections and updates at least twice daily
  • Available by phone for questions

How do you perform the inspections?

  • Provide answers to all questions based on individual inspection type
  • Make note of all other observed issues in comments field
  • Provide required photos to support your answers

Minimum Photo Requirements:

  • Street Sign
  • Property Address Number
  • Front of House
  • Both Sides — if possible
  • For Sale sign if present
  • Street Scene/Neighborhood View
  • Garage/Outbuilding/Pool/Hot Tub
  • Evidence of occupancy — car in driveway, debris, etc.
  • All visible damages, vandalism or code violations