Why Choose Laudan?

Timeliness

With industry leading "on-time" work order turn-around time performance demonstrates our commitment to managing your residential assets with the urgency you deserve.  Laudan understands that late work can cost a client unnecessary dollars and we go the extra mile to make sure we meet or exceed client expectations.

Quality

Our dedicated staff conduct detailed quality reviews of every single inspection and preservation report, ensuring accuracy and consistency of work. We deliver exceptional service to our clients and ensure any incomplete or inconsistent information is resolved before a report is considered complete.

Custom Solutions

At Laudan we listen to our customers and create customized solutions to resolve individual needs. We recognize that standardizing processes and automation of systems is great for process flow, but doesn’t always provide resolution to unique client challenges. Our team is committed to outstanding customer service and superior client communication to make sure you always know what’s happening in the field.

Compliance

As a premier property preservation, inspection and REO company serving many lenders, mortgage servicers, and investors, we find that it is vital that Laudan be actively connected with code enforcement officials across the country. In countless cases, we have partnered with local enforcement officials to prevent violations before they become obstacles for our clients.  Laudan also doesn’t take short-cuts.  We train our vast network of property preservation and inspection employees and contractors to always maintain compliance with local codes and ordinances to mitigate risk.

Contractors

Laudan's field and office team of employees and contractors are interviewed, trained, and thoroughly background checked (Aspen Grove®). Our proprietary Learning Management System (LMS) - Yardstick is used to train and test the knowledge of all employees and contractors on client specific requirements, special operations, GSE, FHA, Fannie, Freddie, etc., regulations, and other industry specifics. Continuous learning coupled with setting clear accountabilities with our contractors drives consistent client results!

Communication

Consistent, accurate and thorough communication is vital; so why is it that a client has to pull information from other field services companies? Not so with Laudan Properties®. Communication is the cornerstone of our client relationship which is why our clients are assigned dedicated account teams that are well informed and have direct access to our technology to provide our clients with up to the minute answers on all of their assets under management. Our commitment to the latest technology also affords our clients "on-demand" access to their properties through Laudan's secure portal so they can monitor and obtain work-order information about their properties whenever they want it.

Data Security

Laudan is committed to ensuring client data is protected, secure and is handled as confidential. We have invested in a fortified IT infrastructure managed by a team of IT professionals. Systems include redundant servers housed in multiple offsite facilities, encrypted hard-drives and cloud back-ups using Veeam® plus emergency back-up power systems. Laudan continuously tests its internal systems and processes to protect against ever-increasing information security threats and also to identify any areas of IT vulnerability.